Forum Discussion

Willie2018's avatar
Willie2018
New Contributor
8 years ago

Internet connection drops randomly

Internet connection drops randomly. Every now and then, the internet goes off the on several times, then settles down (i.e. connected) till the next episode. Connection is wireless.

PC Windows 10, Asus router. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    8 years ago
    Hi Willie,

    I am sorry to hear you are having random connection issues. Have you had an opportunity to bypass the router and connect a pc/laptop directly to the modem? I'd recommend trying this to rule out a possible modem issue. Feel free to send us an email to cox.help@cox.com with your name and address so that we can check the modem diagnostics. Be sure to include the link for this thread. We look forward to hearing from you soon.
  • DataCapsStink's avatar
    DataCapsStink
    New Contributor II
    8 years ago

    That's ok, it will keep you from going over the data cap and incurring more charges.

    Just look on the bright side. No internet connection means less data used and no data cap overage charges.

    That's a win / win, right?