Forum Discussion
- dusk883New Contributor
Clarification: The intermittent bandwidth applies to wifi and cabled components, everything in the house will fail at the same time for 10-20 seconds at a time
- AllanModerator@Dusk883 The modem is reporting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
- zip20New Contributor
Allan, I have similar problems and cox did install a signal amp and splitter in my basement 15 years ago. Could they have gone bad?
- swagby019New Contributor II
My net does the same thing it goes from fast to nothing for like 5 seconds so it kicks me out of any game im playing or it pauses what im doing. Ive tried everything I dont know what to do?
- AllanModerator
@Swagby019, I am unable to reach your modem at this time. What lights do you see on the modem? -Allan, Cox Support Forums Moderator.
- ccg1018New Contributor
Same issue here, for months my service drops. It could be for 15 seconds as the modem gains a signal again or it could be for a few hours as it searches. All the phone support wants to do is have me wait hours for a text back. I just want this fix, its not like if I don't pay these people $100 a month for service.
- LisaHModeratorHi Ccg1018. If you are having issues with your internet service, we will be glad to help. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
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