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slent29's avatar
slent29
New Contributor
4 years ago

Internet and rain

   I am having trouble with my internet I have the 500 GB and every time it rains or the wind blows a little my internet goes crazy. This problem has been going on for years now. I have upgraded as far as I can and it does not help. last time they came out and looked at it they said it was the cracked insulation on the main line. All this time and they still have not fixed it. 

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  • DustinP's avatar
    DustinP
    Moderator
    4 years ago
    We can help reserve a service appointment for you to investigate this issue and isolate a solution. If the issue is an outside line on the pole, then the technician can escalate to maintenance. Please send us an email to cox.help@cox.com with your complete address and a copy of the address bar to this forum thread.

    Dustin
    Cox Support Forum Moderator