Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it
Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more people working from home, these problems need to be addressed immediately. We implore you Cox, to stop blaming our modems on the problems and fix the issue with your service. You can see by the many posts on downdetector.com and istheservicedown.com as well as this forum, this is a widespread issue, with no response from Cox about apparent problems at all. Please fix our internet.
Unfortunately,. this is a common occurrence in my area (85204). Throughout the day I get unstable internet connections when using zoom, even though I'm using a wired connection and have the 150 service (cox speedtest will show around 125-130 Mbps download but its not stable). Late evening time, I'm lucky to get 4-7 Mbps down during peak times. I can understand increased usage and getting lower speeds, but a drop that low is crazy. It's borderline unusable
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account.
Internet drops every 15-30 minutes for minutes at a time.
Cox tech came out and did the typical "here's a new modem" but that did jack ***. Just talked to support rep and they legit just told me "We regret to inform you that the estimated time to repair is unknown".
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at email@example.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
@Jmcwilli, I do not see any area wide outages currently in your vicinity. However, your modem is reporting high amounts of time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
@Mr. Castle. There is an area wide outage in your vicinity at this time. Our techs are currently working on resolving the issue and you may experience intermittent service while we are working on resolving the issue. -Allan, Cox Support Forums Moderator
@Ober Dober, Your modem is up and running with a good signal and I do not see any unusual latency/packet loss at this time. Are you experiencing this issue with multiple/all devices in the home or just one? Also, can you try a wired device and let us know the results. Thanks. -Allan, Cox Support Forums Moderator.
Obviously it doesn’t happen at all times. However, we are blamed yet y’all charged to do some line changes when I got gigablast and it never worked and now it is worse. Never your fault though, always our modems or our routers. Don’t here these issues as often from friends who have centurylink and they get the full speed cause they have fiber. Tell your company to stop cheaping out.
if they had gone through with fiber instead of stopping cause google stopped we wouldn’t have these issues. Hopefully a story or political pressure get y’all moving soon.
I agree this is a wide spread issue. I work as a teacher & today we kept losing about 10% of the class at various times. Every one of them had Cox & when mine finally dropped I had to use my phone's hotspot to be able to continue instruction. I'm not even in the same city as my students! This is ridiculous.
@TeacherJustTrying ToTeach, It looks like your modem is reporting a high amount of time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
Same here, 85208. It’s been constant for over a month. Even had a new ONT brought out by a tech, and he checked all external wiring. Nothing was fixed. I purchased a new router just in case. Still persists.