Forum Discussion

New Contributor II

5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...

pattmorter

New Contributor

It has been absolutely horrific in Phoenix (85258) since the July 30th outage. https://app.fing.com/internet/outage/DROP:US-Arizona--Cox%20Communications@2020-07-30-0710-00000

Internet drops every 15-30 minutes for minutes at a time.

Cox tech came out and did the typical "here's a new modem" but that did jack ***. Just talked to support rep and they legit just told me "We regret to inform you that the estimated time to repair is unknown".

CrystalS

Former Moderator

5 years ago

Hello,

This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. Cox Support Forum Moderator

Forum Discussion

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

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