Forum Discussion

StormVektor's avatar
StormVektor
New Contributor II
5 years ago

Intermittent packet loss/dropouts lasting 15-30 seconds

Ever since Thursday evening (after an outage that lasted almost an hour), I've been dealing with packet loss and dropouts occuring every 5-10 minutes and lasting about 15-30 seconds. Running StarTrin...
Dropouts
Lag spikes
packet loss
Bruce_Niere's avatar
Bruce_Niere
New Contributor III

I have the same issue and I think its Cox's routes. I have asked them for everything I could think of but I ended up getting charged because I let a tech come out and "try" to fix the problem. I don't have the problem cause its cox's but they don't admit that but my tip here is don't let them get to you to get a tech to come out cause its a trick.

This link is my thread with the same problem

Bruce_Niere's avatar
Bruce_Niere
New Contributor III
5 years ago

btw I live in Kansas too. and you don't have the problem as your hop#1 is your router. just don't let them trick you