Intermittent loss of internet daily basis
My internet drops for a few minutes on a daily basis.
This started happening when I moved to a new address in the same city.
I own my own modem and support will not authorize a service dispatch t...
Forum Discussion
Wow, Tier 1 by phone is getting pretty bad. The T3 errors are from noise/ingress on the upstream. I think the T4 errors are from you somewhat low downstream SNR but I am not sure. It should be above 35-36 but you power level is on the high side. Are you going through a amp or splitter of any kind? If you have a direct connection I would demand a tech. As long as it is a outside problem there should be no cost. If you are really worried, get Cox Complete Care for a few months to cover the cost.
There is one splitter, no amps.
I am willing to pay for the tech if the fault is on my equipment but their systems would not allow a dispatch at all.
Bull poop. They are just pretending they can't roll a tech. Email Cox at cox.help@cox.com and ask. Include your account info and a link to this thread. Update the thread with what they say. If they keep being difficult, file a FCC complaint but I think that is extreme at this point. Try the email first.
Thanks
