Intermittent disconnects, usually in the evenings
Hello, I have been having intermittent loss of internet service multiple times nearly every day. The log from my Netgear CM1200 shows cycles of the following messages, repeating in some combination every 5 minutes or so:
CM-STATUS message sent. Event Type Code: 16
CM-STATUS message sent. Event Type Code: 24
Started Unicast Maintenance Ranging - No Response received - T3 time-out
The internet loss doesn't seem to depend on load, but occurs without pattern, although it seems to be worse during the evenings. I don't have any splitters -- there's a single coax cable running from the wall outlet to the cable modem. I've seen on other posts here that one or more of the above messages means I have "noise", but I'm not sure what that means, nor how to remedy it.
Can someone advise on how to fix this, so I can get a reliable, uninterrupted connection? I'd be very grateful. :-) 👍🏼
ADDITIONAL BACKGROUND: Two persons in our household work from home, and depend upon reliable connections for Teams/Zoom, etc. We used to be on the COX Panoramic cable modem + Wi-Fi, and the outages occurred on that setup. I had a tech come out to diagnose a couple weeks ago, but he wouldn't even look at anything once he found out we have about 30 Wi-Fi devices -- he said that was beyond the capabilities of the COX Panoramic wifi and recommended I give up on the COX modem and get a 3rd-party modem + a mesh Wi-Fi system (he strongly recommended Orbi). So, I did -- to the tune of ~$900 -- I got a Netgear CM1200 + Orbi RBR850 with one satellite. Although the performance seems better (especially on Wi-Fi), the outages still continue with the same frequency.