Intermittent connectivity loss
I'm writing this out and am at my wits end.. I've been facing multiple instances per day with complete packet loss sometimes for up to a minute, for the last few weeks. I've had multiple service tic...
Forum Discussion
I have panoramic wifi with Cox and we are experiencing periodic short outages (15 to 30 seconds each) similar to you. A cox technician has come to our house 4 times with the 5th scheduled for Tuesday. Any idea on the problem you’re having. If they can’t fix it this time, a switch to Verizon might be in my future. Thanks
I’m truly sorry for the inconvenience you’re experiencing. To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.
Are you truly sorry? I find that hard to believe, considering almost every single post you have written begins with those 3 words. Either you are a AI bot or you talk/think like one, and I am not sure which is worse. I understand you need to be professional but words are important and you should only say words that you mean, even if they have to be sugar coated. Just don't say "truly" because really, you aren't sorry. Why would you be? You didn't cause OP's problem. You don't know the person or the situation enough to feel "true" empathy/sympathy, so any emotions you show to that end are automatically insincere. Maybe if they still included Acorn customer service training you would know this. Or maybe if Cox hired better AI programmers, you would be more convincing. 😅
WOW! Wrong side of the bed,. or too much caffeine? <G>
Is there a right side of the bed to get out of? Seriously though, I am just done being nice. Did I say anything false? Did I say anything you haven't felt or said to yourself while reading their replies? I am just more able see their BS because I did their job. So did you, right? I mean not literally, but close enough. This forum is going to shut down within a year as the company dissolves but nothing I say here will matter or will stick. Last, I am not even sure I am insulting a actual human. There is a decent possibility that the problem is they are AI or very heavy AI assisted and which case I shouldn't feel the need to think about the moral implications. Making me feel bad for yelling at a robot. 😆
