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kallumm's avatar
kallumm
New Contributor
3 months ago

Intermentancy issues caused by flapping port router downstream

I'm in chesapeake virginia  the Cox infrastructure is stretched very thin here. In our area, we have multiple outages weekly that last for more than a few hours and then daily outages.That last betwe...
packet loss
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
3 months ago

That IP does not belong to Cox. It belongs to WoW internet. See here. Can you explain?

You want to look at the first and second hop. The first is between you device and router/gateway. The second is between the modem/gateway and the ethernet interface on Cox's CMTS. That should be a 10.x.x.x IP. Make sure you are testing from a wired connection, so either a PC/laptop or a phone using a USB/ethernet adapter.

Last, what model modem/router do you have?

  • kallumm's avatar
    kallumm
    New Contributor
    3 months ago


      5     *       26 ms    28 ms  ashbbprj01-ae2.rd.as.cox.net [68.1.0.242] 
    i assumed it was cox due to what tracert returned 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 months ago

      That is a different IP. You posted 68.1.0.242 in OP then 69.1.0.242 in 2nd post.

      Again< I suggest posting the entire trace or using pingplotter. If you think it's a Cox issue and don't want to troubleshoot, contact Cox.