First, what is your technical background? Are you a tech or someone in that field? Just trying to figure out how to word my response based on your expertise.
Second, can you show some data? A tracert or pingplotter of the packet loss? Signal levels on your modem? Logs(edit out MAC first)? Last, have you had a technician out yet?
PS. You have normal cable(HFC) internet right? Not fiber?
Network engineer but non familiar with commercial networks
No fiber, I tracert to get the cox router 69.1.0.242 then ping -t to check out the packet loss the outages affects a large area but not the entire area. I'm making an assumption.I think there is a network stack a smaller use to segment the area that is possibly having the issue
I do have a snip of the loss I dont see a place I can attach it here. Using phone currently
And no technician out yet
I do have a snip of the loss I dont see a place I can attach it here. Using phone currently
You can either upload it to imgur or use the "insert media" button on the bottom of the post. It will look like a camera.
