Forum Discussion

Cburns1995's avatar
Cburns1995
New Contributor
5 years ago

Installation tech did not show up. No phone call, no explanation, I am extremely disappointed. Not the best first impression.

As the title says I was supposed to have a tech come out between 3-5 and he did not show up. Called at 6 and was told he would still come by and I should expect a call from him within 30 mins. Again, no call.

Except for one call where my phone only rang for a one second so I had no time to answer. I hope it wasn’t the techs way of showing he tried to call.

Called again at 7:00 and now I am told I have to reschedule out past the weekend. Not sure if it is even worth the hassle of switching anymore. 

bad service

2 Replies

Sort By
  • ljgodzilla's avatar
    ljgodzilla
    New Contributor II
    5 years ago

    I feel your pain i was supposed to have someone come out to fix the horrible connection no call no show.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Cburns1995, please don't hesitate to reach out to us on Twitter at @CoxHelp, Facebook, or at cox.help@cox.com, for additional support. We apologize for the poor and unfavorable experience, and we're here to help. -Kevin M. Cox Support Forum Moderator