Forum Discussion

hudhacks's avatar
hudhacks
New Contributor II
5 years ago

Inconsistent Service Disruptions (i.e. T3,T11,T4) - since July service work

Location: 85255 Modem: Arris SB6183 , no spliter Service Level: 300mbps Issues: Modem Event logs (see screen shot  below) Started Unicast Maintenance Ranging - No Response received - T3 tim...
connection issues
ConnectionLoss
disconnect
Allan's avatar
Allan
Moderator
@Viole, I see that the modem is still reporting time out errors. At this point, I recommend having a tech come out and take a look. Please send us an email with your full name and address to cox.help@cox.com so we can set the appointment up for you. -Allan, Cox Support Forums Moderator.
Viole's avatar
Viole
New Contributor III
5 years ago

@Allan I just sent the email.