Forum Discussion

hudhacks's avatar
hudhacks
New Contributor II
5 years ago

Inconsistent Service Disruptions (i.e. T3,T11,T4) - since July service work

Location: 85255 Modem: Arris SB6183 , no spliter Service Level: 300mbps Issues: Modem Event logs (see screen shot  below) Started Unicast Maintenance Ranging - No Response received - T3 tim...
connection issues
ConnectionLoss
disconnect
Viole's avatar
Viole
New Contributor III

I made one of the posts on the forum that you linked. So far, my problem still persists as well. I have gotten a new modem and I made sure that there were no amps or splitters on my coax cable. My modem is the Motorola MB8600 and it's event logs look just like yours. I also have a lot of uncorrectables on my modem's status/connection page. It seems others in my area are also experiencing the same issues as I saw some else in my zipcode(92071, San Diego County) post in the forums as well. I think the only thing left for me is to try to get a technician to come and look at the wiring. It does seem like this a widespread issue as more and more posts are being made.

Here are my modem's event logs for comparison:

 Log  
  
    Time    Priority    Description 
    18:24:02
Sun Aug 9 2020		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:25:47
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:25:47
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:25:47
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:25:47
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:25
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:25
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:25
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:25
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:25
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:25
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:25
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:25
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:25
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:25
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:43:46
Sun Aug 9 2020		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:43:47
Sun Aug 9 2020		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:44:12
Sun Aug 9 2020		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:44:45
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:44:45
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    18:45:05
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    18:45:05
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    19:09:23
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    19:09:23
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    19:09:23
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    19:09:23
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    19:16:02
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    19:16:02
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    19:16:02
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    19:16:02
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation
    19:35:01
Sun Aug 9 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
    19:35:01
Sun Aug 9 2020		   Warning (5)   Dynamic Range Window violation

 

   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 29 951.0 6.7 39.8 15460 38821
   2 Locked QAM256 1 783.0 6.0 39.5 21099 52914
   3 Locked QAM256 2 789.0 5.8 39.4 21014 54902
   4 Locked QAM256 3 795.0 5.7 39.5 20790 53369
   5 Locked QAM256 4 801.0 5.5 39.1 20376 54716
   6 Locked QAM256 5 807.0 5.2 39.2 19330 49089
   7 Locked QAM256 6 813.0 4.9 39.0 20390 52002
   8 Locked QAM256 7 819.0 4.5 38.8 19584 48155
   9 Locked QAM256 8 825.0 4.7 38.9 18990 49564
   10 Locked QAM256 9 831.0 4.9 39.1 18870 46281
   11 Locked QAM256 10 837.0 5.2 39.2 19099 50312
   12 Locked QAM256 11 843.0 5.4 39.4 18164 46269
   13 Locked QAM256 12 849.0 5.6 39.4 18579 48249
   14 Locked QAM256 13 855.0 5.8 39.5 18094 45018
   15 Locked QAM256 14 861.0 5.9 39.5 18413 48269
   16 Locked QAM256 15 867.0 6.0 39.3 18060 44841
   17 Locked QAM256 16 873.0 6.4 39.7 18141 46347
   18 Locked QAM256 17 879.0 6.3 39.6 17469 45716
   19 Locked QAM256 18 885.0 6.4 39.7 17367 45595
   20 Locked QAM256 19 891.0 6.5 39.7 17079 42992
   21 Locked QAM256 20 897.0 6.6 39.7 17214 45631
   22 Locked QAM256 21 903.0 6.4 39.7 16237 40132
   23 Locked QAM256 22 909.0 6.4 39.7 17262 45792
   24 Locked QAM256 23 915.0 6.4 39.8 16189 38994
   25 Locked QAM256 24 921.0 6.6 39.6 16620 44480
   26 Locked QAM256 25 927.0 6.5 39.7 15609 37768
   27 Locked QAM256 26 933.0 6.8 39.9 16325 43095
   28 Locked QAM256 27 939.0 6.9 39.9 15608 38797
   29 Locked QAM256 28 945.0 7.0 40.1 16499 42520
   30 Locked QAM256 30 957.0 6.4 39.8 16472 41881
   31 Locked QAM256 31 963.0 6.6 39.9 15414 39212
   32 Locked QAM256 32 969.0 6.4 39.7 15744 41957
   33 Locked OFDM PLC 159 300.0 13.9 16.9 864972397 778848



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 19.4 32.8
   2 Locked SC-QAM 2 5120 25.8 33.3
   3 Locked SC-QAM 3 5120 32.2 33.3
   4 Locked SC-QAM 4 5120 38.6 34.3
   5 Locked SC-QAM 6 2560 14.6 32.3
Allan's avatar
Allan
Moderator
5 years ago
@Viole, I see that the modem is still reporting time out errors. At this point, I recommend having a tech come out and take a look. Please send us an email with your full name and address to cox.help@cox.com so we can set the appointment up for you. -Allan, Cox Support Forums Moderator.
  • Viole's avatar
    Viole
    New Contributor III
    5 years ago

    @Allan I just sent the email.