Forum Discussion
GiveMeMoreBits
New Contributor II
I’m from the Las Vegas area and my areas service went down for a week, came back even faster then before. Now it goes in and out at random times. Sometimes it’ll be 3 pm and other times it is 3 am. I notice my modem started to restart itself around the same time. Also, it used to say there was an outage in my area for about a month and not it says nothing when I log onto cox.
This wasn’t in August though. It was 2 months or more, whenever the initial outage occurred. It seems to occur more and more though and online school for most of the state is about to start.
DustinP
5 years agoModerator
GiveMeMoreBits,
I understand how frustrating an off and on issue can be to face and wanting to get to the bottom of a solution. We may need to reserve a service appointment to help identify what's causing the service disruption outside of the outage alerts from before. You may email support at Cox.Help@cox.com with your complete address and details of the issues happening now.
Dustin
Cox Support Forum Moderator
I understand how frustrating an off and on issue can be to face and wanting to get to the bottom of a solution. We may need to reserve a service appointment to help identify what's causing the service disruption outside of the outage alerts from before. You may email support at Cox.Help@cox.com with your complete address and details of the issues happening now.
Dustin
Cox Support Forum Moderator
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