I have been paying my bill using direct pay without a hitch. However, working from home is tough when your wifi experience outages weekly, how many times is enought? Truly frustrating when the company has no problem collecting their payments, but don't mention anything about reimbursement for the problem the often outages occurred.
Hi Sedricgant, welcome to our community! Thank you for your post today. We're happy to provide compensation for time without service when we've been made aware of the issue and we're actively working to resolve it. I'd like to take a closer look at what's happening with your connectivity so I can identify if you're being impacted by known outages or if your connectivity issues are due to wifi interference, for example. So that we can thoroughly investigate, please email my team at Cox.Help@cox.com. We'll get to the bottom of this for you!
