How do I turn off two-step verification? The posted instructions don't work and it's just another layer of inconvenience, not security.

Those instructions don't work for me.  I get two boxes, one says Status:On with no buttons or live text to click.  The other one says "Current Selections:" and the only choice is "Reset" and it shows my phone number as being the SMS number configured for two-step verification.  There is no button to turn it off as shown in the link above.  This is causing me trouble because my phone app does not handle two-step verification so after a few attempts by my phone to sync, my account gets locked out!  This needs to be fixed.  I chatted with someone about it last night, then I called after the person I chatted with only reset my two-step instead of turning it off.  The person I talked to told me she was going to escalate this issue for me but so far today, I have not seen or heard anything about it.  I would attach an image of the screen but your insert menu doesn't allow for that apparently. When I try to insert an image, there is no link to the file system allowing me to select the file.  I wonder if this function was programmed by the same person who did your two-step verification...