Forum Discussion

HankHillsfriend's avatar
HankHillsfriend
New Contributor
6 years ago

Horribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California

Hello,

There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the past. I have checked both wired and wireless devices and all have the same issue. How can we have this looked in to? We pay a lot for internet and I would like this issue fixed immediately as I rely on internet for work.

neighborhood outage
upload speed
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @HankHillsfriend, I have pinged your modem several times and I am not detecting any packet loss at the moment. Can you please hard-wire a PC or laptop directly to the modem and perform a speed test for us?

    We generally recommend using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX.

    I'd like to see what your upload speeds are. Are you gaming, streaming movies, Netflix, or surfing the web when experiencing packet loss? -Kevin M. Cox Support Forum Moderator