Horribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California
There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the past. I have checked both wired and wireless devices and all have the same issue. How can we have this looked in to? We pay a lot for internet and I would like this issue fixed immediately as I rely on internet for work.
@HankHillsfriend, I have pinged your modem several times and I am not detecting any packet loss at the moment. Can you please hard-wire a PC or laptop directly to the modem and perform a speed test for us?