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TheLadman's avatar
TheLadman
New Contributor
4 years ago

Horrible Packet Loss and Latency issues during peak hours

Hi All,

every evening, weeknights and weekends, for roughly the last 2 weeks, my ping and packet loss have had atrocious spikes. I've gone through the list of recommendations on the pinned topic, and taken a look at my cabling inside my apartment. I am hooked directly into the modem (a Netgear CM500) a very short distance away (<2m) and then the coax to the exterior of the building is another short distance (~2m). Given that this only happens during peak hours I am disinclined to think this is a problem with my modem, or computer. It IS possible it is a problem with the exterior cabling, we have had snow in the last 2 weeks here in RI, although I wouldn't really know what to look for. During off-peak hours I have no connection issues. This issue has been increasing in severity since I first noticed it two weeks ago, and within the last week has deteriorated to the point where I effectively no longer use my internet to stream videos/play games. 

Let me know if anyone has any ideas or needs any more information.

Edit/Update: We have gotten snow today and my connection quality has deteriorated significantly. I've left winMTR running for a couple hours with google.com as the host and am looking at a loss % of around 5%, and during particularly bad spikes it can go upwards of 70%. Very well may be exterior coax lines. Also of course could be people using the internet more to stream 'The big game' or just staying in doors more.

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  • SharonL's avatar
    SharonL
    Former Moderator
    Hello,

    This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.
     
    Sharon
    Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III

    apartment living where many are drawing from the same pipeline!!