Forum Discussion

gilbert524's avatar
gilbert524
New Contributor
6 years ago

higher pings when gaming

Can someone please explain to me why I'm pinging 90-115 to Chicago servers from Arizona? It shouldn't be that high when it used to be in the 60s consistently. It's very depressing to see someone connect from Scotland and play in the same server with sometimes lower ping. Don't even ask about NY servers, I might as well be playing internationally with the pings I get there.

I have a traceroute below. Is there anything I can do? It's really affecting my experience when other players are hitting 30-60 from all over the country. I'm plugged into the router directly (even tried directly to the modem as well) and besides this issue everything else is working really well now.

Tracing route to 97-66-128-38.clients.gthost.com [38.128.66.97]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     9 ms     8 ms     6 ms  10.48.64.1
  3    19 ms    20 ms    31 ms  100.127.74.52
  4    37 ms    36 ms    49 ms  100.120.100.12
  5    10 ms    10 ms    13 ms  lag-103.bear2.phoenix1.level3.net [4.14.52.225]
  6     *        *        *     Request timed out.
  7    42 ms    45 ms    41 ms  gtt-level3-2x10g.losangels.level3.net [4.68.62.2]
  8    80 ms    80 ms    83 ms  xe-5-1-3.cr2-chi1.ip4.gtt.net [89.149.142.53]
  9    81 ms    80 ms    80 ms  ip4.gtt.net [69.174.9.238]
 10    95 ms    79 ms    78 ms  97-66-128-38.clients.gthost.com [38.128.66.97]

Trace complete.

latency
  • gilbert524's avatar
    gilbert524
    New Contributor
    6 years ago

    Also if the problem is not with Cox is there anyone I can contact to help me? Also is it normal for me to hit Los Angeles first before going East?

    • Gotcha29's avatar
      Gotcha29
      New Contributor III
      6 years ago

      you can try out wtfast for free for a month it is supposed to pick the shortest route between servers. If it does improve the ping cox has an add on you can do for $14 a month.

  • gilbert524's avatar
    gilbert524
    New Contributor
    6 years ago

    I don't think it's normal to have pings such as this to a CMTS:

    Pinging 10.48.64.1 with 32 bytes of data:
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=11ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=27ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=10ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=15ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=18ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=20ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=14ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=11ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=30ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=11ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=21ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=12ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=11ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=18ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254
    Request timed out.
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=25ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=9ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=18ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=22ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=8ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=34ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=9ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=6ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=21ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=5ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=13ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=9ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=56ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=9ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=17ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=10ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=55ms TTL=254
    Reply from 10.48.64.1: bytes=32 time=7ms TTL=254

    Can someone please confirm my neighborhood line is working right? Either that or I still have signal issues and spikes like this make playing games unbearable 😞

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Gilbert524, I'm not showing any issues with your connection at all at this time. Your modem metrics are good and I'm not detecting any packet loss. -Becky, Cox Support Forums Moderator