Another follow up email sent in to cox.help@cox.com. Also ran some more Cox speed tests from 10-10:30 PM local time... here are the results:
PING: 13ms
JITTER: 30ms
DOWNLOAD: 38.3 Mbps
UPLOAD: 10.1 Mbps
PING: 16ms
JITTER: 19ms
DOWNLOAD: 37.4 Mbps
UPLOAD: 10.1 Mbps
PING: 16ms
JITTER: 4ms
DOWNLOAD: 55.3 Mbps
UPLOAD: 10.1 Mbps
PING: 14ms
JITTER: 1ms
DOWNLOAD: 57.7 Mbps
UPLOAD: 10.1 Mbps
PING: 14ms
JITTER: 7ms
DOWNLOAD: 62.7 Mbps
UPLOAD: 10.1 Mbps
PING: 14ms
JITTER: 2ms
DOWNLOAD: 55.2 Mbps
UPLOAD: 10.1 Mbps
PING: 13ms
JITTER: 11ms
DOWNLOAD: 47.8 Mbps
UPLOAD: 10.0 Mbps
PING: 11ms
JITTER: 3ms
DOWNLOAD: 30.3 Mbps
UPLOAD: 10.1 Mbps
PING: 11ms
JITTER: 4ms
DOWNLOAD: 56.9 Mbps
UPLOAD: 10.0 Mbps
PING: 12ms
JITTER: 2ms
DOWNLOAD: 44.3 Mbps
UPLOAD: 10.1 Mbps
PING: 12ms
JITTER: 14ms
DOWNLOAD: 22.0 Mbps
UPLOAD: 10.1 Mbps
The speed drop off definitely appears to be more prevalent in the mid day through early morning. Earlier speed tests between noon and 1 PM today showed closer to normal speeds in the 100-130 Mbps range on average. We will attempt to take tests multiple times a day and post here to track patterns. We will also continue to note any other issues here and hope for additional help with our degraded internet service.
Along with continued troubleshooting and tracking, who should we discuss compensation with since we continue to experience serious degradation with our Cox internet service.
Thank you.
