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Hardship
Hello guys does anyone know how cox handles valued customer that is having difficulties coming up with payment due to financial hardship? Do they have the option of freezing the account? Any ideas?
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Goku1990, I am sorry you did not receive a reply. This is not a situation the community can assist you with. We can review the account for a payment arrangement or if needed we do have the option to place your account on a Seasonal Hold. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
Are you under a contract? If not, why not just cancel and then call back to reconnect when you get the funds? Either way, I suggest you contact Cox's billing department. This forum is for users to help other users with technical issues only.
Billing can be considered a technical issue…technically.
No. People really have to start reading the welcome thread. It says clearly:
"Purpose
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com."
Just contact billing some way and ask to set up a "promise to pay" arrangement. As long as your talking about less then a month, that should be do-able. If you mean longer then that though, you will have to cancel service if you can't pay for it or it will be disconnected for non-payment.
