Forum Discussion

Betty_heenan's avatar
Betty_heenan
New Contributor
2 years ago

GMAIL emails not being received to cox email

My son's emails from Gmail are all of sudden not arriving to my Cox email.  We checked the settings and nothing's changed, no forwarding or blocking issues.  I also had a couple people email me to test and their non gmail's arrived.  

9 Replies

  • Hello Betty. I'm very sorry to hear that you aren't receiving your son's emails. If you are receiving emails from others but not from your son after already checking your webmail settings, then the issue is most likely on his end. Do you know if if he getting any errors when sending email to you? Our servers are designed to automatically deliver an email to the sender if their email doesn't make it to your inbox. It will give the reason for the error as well. if he's not getting an error from us then it's probably not even making it to our servers. Please let us know what you find.

    Juan
    Cox Forum Moderator
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    How long has this been happening? Have you found any other Gmail email not get through other then your son's? Last, does your son get any kind of bounce back message when he sends to you?

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Go into Cox webmail, and change the spam blocker settings from auto delete, (this is default), to no spam blocking. This will deliver all mail to you inbox, and anything that Cox would delete, will include the word SPAM in the subject line. See if his email starts coming in. 

  • CurtB's avatar
    CurtB
    Valued Contributor III

    I sent a test email from Gmail to Webmail earlier this evening that has not been received.  The email isn't in Webmail Spam or Trash.  GMail did not get a bounce back message.     

    I sent another test email from Gmail to Webmail later this evening that was received.  My Spam setting was not changed from "No Spam filtering".

    There may have been an earlier issue that has since been fixed for new email sent from Gmail.

    Edit: The first email from Gmail was received later in the evening.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      So it sounds more like a delay then a block. Can you check the headers for the send time to see if the sending was delayed or receiving?

      • CurtB's avatar
        CurtB
        Valued Contributor III

        I didn't say anything about email being blocked.  I was responding to OP's post. 

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      Just a reminder...  IAW RFC Specifications for email, it must be received within 24 hrs of sending. As long as the email goes through within 24 hrs, it's considered within specs. 

      • CurtB's avatar
        CurtB
        Valued Contributor III

        The most annoying thing about this was Homer Cox reminding everyone again that email received within 24 hours is within specs.