Forum Discussion

Bardoon's avatar
Bardoon
New Contributor II
5 years ago

Gigablast Speed way below Expected in Northern Virginia

I hate to add to the list but I'm another Gigablast customer who is not receiving anything NEAR the Gigablast speeds after moving about 3 miles to a Cox area.  In fact, my speeds have gotten worse.  ...
connectivity
cox internet
slow
slow internet
speed
ccs46's avatar
ccs46
New Contributor II

Does your laptop have a Gigabit ethernet adapter?

Bardoon's avatar
Bardoon
New Contributor II
5 years ago

Yes, and I was using a Cat8 and Cat7 cables to test

  • ccs46's avatar
    ccs46
    New Contributor II
    5 years ago

    Try running Net Adapter Repair AIO to reset your network adapter to it's default settings and see if that fixes it. Sometimes those adapters can get hung up on one particular speed and they never change until you fully reset them. That will reset everything.

    • Bardoon's avatar
      Bardoon
      New Contributor II
      5 years ago

      Thanks! But I have Macs.  KNow anything similar for them?

      • ccs46's avatar
        ccs46
        New Contributor II
        5 years ago

        The Macs don't really have the same issues the Windows computers do when it comes to the network adapters. That being said it is possible to add and remove the connection in the Network area in System Preferences.

        So if you don't mind me asking what exactly is the topology of your network? It goes from Modem to router directly to the laptop? Does it make a difference when you plug directly into the modem?