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No, I'm in vegas but pretty much all cox areas are experiencing over-saturated nodes, especially due to covid, which isn't really an excuse. That's good that you're not getting packet loss. Try running ping plotter premium (30 days free after first install) for a full day, I bet you see some packet loss during peak hours 6PM etc. Your signal levels look decent but you have some uncorrectables. Could be due to the way the cabling is wired, bad splitter, loose connection or noise in the line. Might try posting on dsl reports forum, there's some high level cox techs over there that are really helpful. Hope you get it worked out.
Thanks dchadd...I tested some of your advice...
So I plugged it straight into the coax that runs to the small COX box at the back of my house. Uncorrectables are gone....0. However, speeds still seem to be at the same...
I also stopped by my old house (that had Xfinity/Comcast at 1 gig down/30 up and did a random wifi speedtest and got 562 down/30 up) standing next to the router. Back at my new house...standing next to mine with Cox, I get about 100 down/35 up. There's a 3 mile difference between my places but it's different counties.
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- dchadd5 years agoNew Contributor III
The uncorrectables clear every time you reboot the modem. You would have to leave it hooked up for awhile to really check for them. Likely over-saturated node. FCC complaint if they don't fix it in the next call or two and you will get to speak to someone higher up at corporate that will admit it and be able to check for resolution. The level 1 techs you speak to on the phone are clueless.
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