Forum Discussion

Bardoon's avatar
Bardoon
New Contributor II
5 years ago

Gigablast Speed way below Expected in Northern Virginia

I hate to add to the list but I'm another Gigablast customer who is not receiving anything NEAR the Gigablast speeds after moving about 3 miles to a Cox area.  In fact, my speeds have gotten worse.  ...
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cox internet
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slow internet
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Bardoon's avatar
Bardoon
New Contributor II

Am I on a node that doesn't have DOCSIS 3.1?

MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi Bardoon, we show that your area supports DOCSIS 3.1 If your issue continues, we may need to set up a follow up visit to take another look at your account. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and a link to your forum thread or details of your issue so we can further assist. -Mary