Go to 192.168.100.1 in an internet browser and post screenshots of your signal levels and event log. If it asks for a password try admin/admin admin/password admin/motorola
You could try taking the modem outside to the demarc where he tested it eliminating all of the house wiring. If it is still testing at a slow speed it's likely the same oversubscribed node issues 80+% of people are facing. Their nodes can only reliably service a certain amount of houses which they oversubscribed before upgrading infrastructure. Everyone is sharing a pipe and it's only so big. Have you spoken to your neighbors to see if they also have the same issue?
I was having the same issue, in addition to packet loss and high jitter. They finally, after about 8 months, split my node last month. After the node split I am getting 700+Mb download/35up. Still isn't 100% though, some peak times still have packet loss and have slower speeds.
Thanks dchadd. Are you in NOVA too?
I'll try the demarc a little later and we're still getting settled in our new home. Internet is still bad..barely pushing 280 DOWN/35 UP.
I just visited my old home with Xfinity and it's still blazing over there, got over 500+ DOWN on my iPhone via Wifi. So disappointing to come back to half that here.
Also, I did a packet loss test and haven't had much packet loss. More often than not my packet loss is 0%
No, I'm in vegas but pretty much all cox areas are experiencing over-saturated nodes, especially due to covid, which isn't really an excuse. That's good that you're not getting packet loss. Try running ping plotter premium (30 days free after first install) for a full day, I bet you see some packet loss during peak hours 6PM etc. Your signal levels look decent but you have some uncorrectables. Could be due to the way the cabling is wired, bad splitter, loose connection or noise in the line. Might try posting on dsl reports forum, there's some high level cox techs over there that are really helpful. Hope you get it worked out.
Thanks dchadd...I tested some of your advice...
So I plugged it straight into the coax that runs to the small COX box at the back of my house. Uncorrectables are gone....0. However, speeds still seem to be at the same...
I also stopped by my old house (that had Xfinity/Comcast at 1 gig down/30 up and did a random wifi speedtest and got 562 down/30 up) standing next to the router. Back at my new house...standing next to mine with Cox, I get about 100 down/35 up. There's a 3 mile difference between my places but it's different counties.
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The uncorrectables clear every time you reboot the modem. You would have to leave it hooked up for awhile to really check for them. Likely over-saturated node. FCC complaint if they don't fix it in the next call or two and you will get to speak to someone higher up at corporate that will admit it and be able to check for resolution. The level 1 techs you speak to on the phone are clueless.
