Forum Discussion

PGriffin's avatar
PGriffin
New Contributor III
6 years ago

Gigablast download speed issue

I recently signed up for the Gigablast plan. I am renting the Panoramic Wifi modem/router from Cox. Hooked it up to the coaxial cable outlet in the wall, and connected via ethernet to my laptop (whic...
PGriffin's avatar
PGriffin
New Contributor III
6 years ago

Not with an ethernet port, no. I have other laptops but they don't have ethernet ports. And the Panoramic Wifi gateway doesn't have a USB port...

  • PGriffin's avatar
    PGriffin
    New Contributor III
    6 years ago

    Thanks Kevin. I am using Cox supplied equipment (Panoramic Wifi) and I'm testing speeds using a wired connection via a Cat6 cable (also Cox supplied.)

    Most of the suggestions in the links above relate to optimizing Wifi connections and using newer routers, neither of which is applicable to my setup.

    There really is no reason why I shouldn't be getting the advertised speeds.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Please let us know once the service technician leaves if you're still experiencing issues. -Kevin M. Cox Support Forum Moderator
      • PGriffin's avatar
        PGriffin
        New Contributor III
        6 years ago

        The service technician came and left, speeds are still unchanged at about 350 Mbps.

        He was a Tier1 contractor who didn't seem to be very experienced (I'm being very kind here.) He didn't even have the tool to measure the raw throughput through the coaxial cable. He checked the wifi settings (my issue is with WIRED connection speeds, not Wifi) made a call to the Cox dispatch office and left saying "There appears to be an external problem in the area, I don't know when it will be fixed. Keep calling customer service every few days for an update."

        I'm a bit disappointed with the follow up so far. For starters, you should have sent an experienced Tier2 technician who could do some advanced troubleshooting. Sending a novice contractor for the followup visit, after going back and forth on the forum, is just adding insult to injury. Second, this whole "there's an external issue" sounds like BS to me. Is there really such an issue? What area is impacted? When will it be resolved? Give me some details to back up this claim.

        If Cox can't support the advertised Gigablast speeds, please be honest about it. Don't waste my time by giving me the runaround. Be upfront - do I need to downgrade to the Ultimate 300 or the Preferred 150 plan, because you can't support 1Gbps wired download speeds?