Hello RDA, I know it is frustrating when you are not getting the service that you are paying for. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. So that we can investigate the signal you are receiving. -Crystal S., Cox Support Forum Moderator