Forum Discussion

Zurq's avatar
Zurq
Contributor II
5 years ago

Getting LAG in COD MW and in Discord simultaneously.

This has been an issue for a while, I seem to think that it's my internet, I recently bought a new Router The Netgear Nighthawk AC2100. I have a cox modem. Here are the modem levels, Here is the problem, I am getting really bad lag in my game (Modern Warfare) I know it isn't the router because it is brand new, Also when I lag in game I check my discord and i am on a one bar, I haven't had any issues for a while, and I have tried resetting the modem and router, factory resetting it etc. Nothing Works, is this COX or am I doing something wrong.

Downstream QAM

Downstream # DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
1 1 681.00 MHz 3.80 dBmV 40.37 dB 256QAM 532081845 1 0
2 2 687.00 MHz 3.70 dBmV 40.37 dB 256QAM 531865615 75 0
3 3 693.00 MHz 3.60 dBmV 40.37 dB 256QAM 531924021 339 0
4 4 699.00 MHz 3.40 dBmV 38.98 dB 256QAM 656971330 433 0
5 9 729.00 MHz 3.80 dBmV 38.98 dB 256QAM 660791829 19 0
6 10 735.00 MHz 3.40 dBmV 38.98 dB 256QAM 661410723 11 0
7 11 741.00 MHz 3.50 dBmV 38.98 dB 256QAM 655337017 13 0
8 12 747.00 MHz 3.30 dBmV 38.98 dB 256QAM 323644686 193 0
9 17 777.00 MHz 2.70 dBmV 40.37 dB 256QAM 323044349 20 0
10 18 783.00 MHz 2.50 dBmV 40.37 dB 256QAM 316726074 8 0
11 19 789.00 MHz 2.40 dBmV 38.98 dB 256QAM 316729519 3 0
12 20 795.00 MHz 2.40 dBmV 38.98 dB 256QAM 316816127 20 0
13 21 801.00 MHz 2.50 dBmV 38.98 dB 256QAM 554639542 271 2368
14 22 807.00 MHz 1.70 dBmV 38.98 dB 256QAM 464554604 21 0
15 25 825.00 MHz 1.00 dBmV 38.98 dB 256QAM 465382580 51 0
16 26 831.00 MHz 0.90 dBmV 38.98 dB 256QAM 450780373 89 0
17 27 837.00 MHz 0.70 dBmV 38.98 dB 256QAM 450182587 56 0
18 28 843.00 MHz 0.40 dBmV 38.61 dB 256QAM 454005022 29 0
19 29 849.00 MHz 0.80 dBmV 38.61 dB 256QAM 678153848 19 0
20 30 855.00 MHz 1.60 dBmV 38.61 dB 256QAM 544596797 0 0
21 33 357.00 MHz 2.30 dBmV 40.37 dB 256QAM 297289876 697 0
22 34 363.00 MHz 2.50 dBmV 40.37 dB 256QAM 297879348 585 1
23 35 369.00 MHz 2.60 dBmV 40.37 dB 256QAM 298066119 876 59
24 36 375.00 MHz 2.60 dBmV 38.98 dB 256QAM 301176370 1983 58
25 37 381.00 MHz 2.30 dBmV 40.37 dB 256QAM 301437337 2357 64
26 38 387.00 MHz 2.50 dBmV 38.98 dB 256QAM 652377673 2372 43
27 41 405.00 MHz 2.80 dBmV 40.37 dB 256QAM 426831278 1246 40
28 42 411.00 MHz 2.40 dBmV 38.98 dB 256QAM 421668245 946 161
29 43 417.00 MHz 2.70 dBmV 40.37 dB 256QAM 421296209 617 46
30 44 423.00 MHz 2.80 dBmV 40.37 dB 256QAM 457454685 575 6
31 45 429.00 MHz 3.00 dBmV 40.37 dB 256QAM 456923863 548 6
32 46 435.00 MHz 3.20 dBmV 40.37 dB 256QAM 2289603787 969 33
Reset FEC Counters

Upstream # UCID Freq Power Channel Type Symbol Rate Modulation
1 2 32.30 MHz 40.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
2 4 19.40 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
3 3 25.90 MHz 40.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
4 1 38.70 MHz 40.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
bad service
connection issues
lag

4 Replies

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    I checked from this end and so far there's no indication of a problem with the connection between us and the modem. Can you try testing wtihout the router and see if there is any improvement? If you could also get some trace routes while connected directly to the modem we can see if any problem is indicated there.

    -Chris
    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      Idk what to do anymore, I tried port forwarding, resetting the router and modem, I uninstalled the game, I tried everything.

    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      And it happens with every game i play.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        @Zurq, I pinged your modem several times over the last few minutes and I am detecting some intermittent packet loss (around 2%). It is extremely intermittent when it does take place, and I recommend sending out a service technician to investigate further. Can you please email us at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator