Forum Discussion

Steven_J's avatar
Steven_J
New Contributor
4 years ago

Getting knocked offline when there is no schedule even there.

My computer is getting "paused" and my service is going offline daily at 4:30pm.  When I go online using a different computer I can see that my device is "paused".  What is confusing is that there is...
connection issues
coxsupport
interuption
keeps happening
schedule
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Steven J,

That sounds very frustrating. You should change your Cox password just to make sure. Also, delete the profile associated with the device and create a brand new profile for it. Are you seeing any other devices getting paused?

Ben S.
Cox Support Forums Moderator