Getting 7 Mbps, it's supposed to be 900 Mbps. It kept disconnecting. Can't get ahold of a Cox representative.
I was talking to a chat representative, she sent a signal that tests the internet then it got disconnected for 1 min. I waited for the chat to come back, but it didn't. I reconnected, waited 1 1/2 hours, nothing. I called, waited 10 mins. with the music, it rang then it became a busy tone. I tried the text support, but it's late and I'm tired of waiting.
I have 7 Mbps internet download speed but I'm supposed to be getting 900 Mbps with panoramic wi-fi according to a previous representative I called before. She said they needed to send a technician since there's packet loss and old coaxial cable, I declined since there's a pandemic. Sometimes, the internet disconnects after midnight. A few days ago, it was gone for 2 hours. This is unacceptable. I was gonna ask for the data cap to stay unlimited to make up for it, but I can't get ahold of someone. What time are they open until? I don't know what to do. Please help.