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bhaddercox's avatar
bhaddercox
New Contributor
27 days ago

Getting 3% of my subscribed speed

I've been receiving 3% of my subscribed speed for months. I've had 4 tech visits. Even one visit the tech ran a new line and cut a hole in the wall for a new coax outlet in the house, which didn't fi...
Bandwidth Allowance
  • bhaddercox's avatar
    bhaddercox
    24 days ago

    To follow up for any future customers, find a different internet service provider! But, Cox has emailed me a few times after posting this. None of the people who contacted me were qualified, capable, or willing to resolve the issue. They were simply replying to me to check a box that someone followed up. Just like the comments on this post.

    Additionally, I paid for the Cox preferred package which gives you the ability to schedule technician visits. These technicians have no idea what they are doing. This is based out of the 3 visits we had from technicians two of them were countering what the previous had said was the issue and how to fix. Avoid paying for this extra package as it does nothing. One tech even had the "bright" idea to create a new hole in the wall to run a new coax line, that did not fix anything at all. 

    Truly, find a better internet service provider. I pay for 1000 Mbps and I get constantly 15 Mbps. That is outrageous and is not providing services sold. I've got a huge issue with that and will be looking for a credit or legal action. 

bhaddercox's avatar
bhaddercox
New Contributor
24 days ago

To follow up for any future customers, find a different internet service provider! But, Cox has emailed me a few times after posting this. None of the people who contacted me were qualified, capable, or willing to resolve the issue. They were simply replying to me to check a box that someone followed up. Just like the comments on this post.

Additionally, I paid for the Cox preferred package which gives you the ability to schedule technician visits. These technicians have no idea what they are doing. This is based out of the 3 visits we had from technicians two of them were countering what the previous had said was the issue and how to fix. Avoid paying for this extra package as it does nothing. One tech even had the "bright" idea to create a new hole in the wall to run a new coax line, that did not fix anything at all. 

Truly, find a better internet service provider. I pay for 1000 Mbps and I get constantly 15 Mbps. That is outrageous and is not providing services sold. I've got a huge issue with that and will be looking for a credit or legal action. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    24 days ago

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.