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ChipH's avatar
ChipH
New Contributor
5 years ago

Frequent short-term disconnects since October 2019.

Background:

Returned home from vacation early October. Telco had replaced pole in my yard and left everything disconnected. Cox tech came to fix, but when he (we) got there a contractor had reconnected the coax.

Since then, I've done all of the recommended homeowner things to troubleshoot; check connections, ground, reboots, I bought new modem, upgraded to gigablast, upgraded router firmware, etc.

None of this works.

I need a technician to check the integrity of the spliced connection and check to see if our node is oversubscribed. I can later (at work now) post modem logs to show the T3 and various critical error messages.

Please email me to schedule a truck roll.

When I call the local store and press "3" for tech support I always get a fast busy, indicating there's no go there.

Thanks!

Chip 

1 Reply

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ChipH

    We like to take a closer look at the signal levels please email your full-service address, full name, and include this thread so we can work towards a resolution. Email your information to cox.help@cox.com.

    Jonathan J
    Cox Moderator