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Ampsonic's avatar
Ampsonic
New Contributor II
4 years ago

Frequent short internet outages

For the last month or so, we have a large number of short internet outages. I recently replaced my modem to see if this would fix the issue, but it has not. About a year ago I was having latency issues and the techs replaced all the coax, including the coax from the street to my home. It had been working well until recently. 

For example, from 12-1:30 today, I've had 9 outages, some as short as 10 seconds, others as long as 40 seconds. All devices lose all connectivity. (Zoom meetings drop, games disconnect, ect.) 

I have been tracking my connectivity, the red bars indicate the internet is down.

1HR: example from today: https://imgur.com/dwGaFgv

48HR: some of the short outages don't' even show, but you can see how often connectivity is lost: https://imgur.com/7TUO1NK

Any suggestions appreciated. 

8 Replies

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  • Ampsonic's avatar
    Ampsonic
    New Contributor II

    This is the errors from my cable modem during my longer outage today (about 5 min) 

    7/25/2020 13:23 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:f1:9e:16:03:64;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    7/25/2020 13:24 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:16:03:64;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    7/25/2020 13:24 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:16:03:64;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    7/25/2020 13:24 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:16:03:64;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    7/25/2020 14:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:16:03:64;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • dmg's avatar
    dmg
    New Contributor II

    I have the same problem, but my connection drops a lot more often. 

  • dmg's avatar
    dmg
    New Contributor II

    I have the same problem, but my connection drops a lot more often. Seems every other web page I load I have to wait as the connection keeps dropping. 

  • jmcwilli's avatar
    jmcwilli
    New Contributor II

    Same issue in 85310.  At least twice a day for the past 3 to 4 weeks.

    • KenKK's avatar
      KenKK
      Contributor

      Same issue here.  I hate calling COX support.  I tried the other day using their texting support.  I waiting 20 mins and gave up.   I'm sick of hearing covid 19 for an excuse for poor support.  Its not like there out on the road their either sitting in a office or working from home.   No excuse.

      • Allan's avatar
        Allan
        Moderator
        @KenKK, There is a known area outage in your immediate vicinity that we are working on resolving. You may experience intermittent service until after our techs have completed the required repairs. -Allan, Cox Support Forums Moderator