Hello, thank you for reaching out to us in regards to this issue, and we are truly sorry you're experiencing these ongoing service issues. After researching the account, we are detecting signal issues in regards to the modem. Would you mind forwarding this to our cox.help@cox.com team for further troubleshooting?
Also, can you please check to ensure that all cables are tightly secured and free of damage? If you have a splitter, I would recommend removing it and running the cable directly to the wall. Lastly, please make sure any amplifiers you may have are not only plugged in but also in good, working condition. We look forward to having this issue resolved for you. -Kevin M. Cox Support Forum Moderator
