frequent Cox internet outages

Question

Frequent Cox internet outages recently.&nbsp; Already several times this morning.&nbsp; Called technical support one week ago, a technician came home and checked cables inside and outside house, I also changed a new modem, but after that, more frequent internet outages, can recover after 10-20 minutes, but very inconvenient because my child takes virtual class at home.&nbsp;&nbsp;

bob_n · Answer

I am having a similar problem.&nbsp; Technician came to the&nbsp; house a week ago and changed splitters.&nbsp; Modem drops once an hour usually between 10am and 2pm then generally works fine with a few execptions.

allan · Answer

@Xhao, I recommend reaching out to us via email to cox.help@cox.com so we can look into this loss of service for you. -Allan, Cox Support Forums Moderator.

allan · Answer

@Bob N, Is it possible to temporarily bypass the splitter and let us know if there is any change? -Allan, Cox Support Forums Moderator.

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