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xhao's avatar
xhao
New Contributor II
3 years ago

frequent Cox internet outages

Frequent Cox internet outages recently.  Already several times this morning.  Called technical support one week ago, a technician came home and checked cables inside and outside house, I also changed a new modem, but after that, more frequent internet outages, can recover after 10-20 minutes, but very inconvenient because my child takes virtual class at home.  

3 Replies

  • Bob_N's avatar
    Bob_N
    New Contributor

    I am having a similar problem.  Technician came to the  house a week ago and changed splitters.  Modem drops once an hour usually between 10am and 2pm then generally works fine with a few execptions.

    • Allan's avatar
      Allan
      Moderator
      @Bob N, Is it possible to temporarily bypass the splitter and let us know if there is any change? -Allan, Cox Support Forums Moderator.
  • @Xhao, I recommend reaching out to us via email to cox.help@cox.com so we can look into this loss of service for you. -Allan, Cox Support Forums Moderator.