Forum Discussion

BlueMarrow's avatar
BlueMarrow
New Contributor II
5 years ago

Fiber Optic Gigablast service unusable through VPN do to slow speeds

All was well until about July 2019. My upload speeds without VPN were 900, and my speeds through my VPN (Cisco AnyConnect) were 250 connecting to my hospital network. After that, my connection with...
Bad Internet
bad service
bandwidth
connection issues
Gigablast
Internet Connection
poor internet connection
poor speed
slow internet
Throttling
  • BlueMarrow's avatar
    BlueMarrow
    5 years ago

    Your response is perfectly emblematic with exactly what is wrong with Cox employees, and the company. READ MY FIRST POST. It's been determined by a Cox network engineer who tested the system at the home of the Director of IT for the hospital system that IT IS A PROBLEM ON THE COX END.

    Furthermore, why did you request that I run the trace route on your original reply? Was your goal to only waste more of my time? Or did you just not read/comprehend my original post? Why was your most recent response not your first response? 

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hi BlueMarrow, so I am understanding the situation correctly, are you experiencing slow speeds while using the VPN? Would you be able to perform a hard-wired speed test without the VPN and provide results? If you are continuing to experience slow speeds while not using the VPN, would you be able to provide a traceroute to the hospital's server so we can have it reviewed? -Kevin M. Cox Support Forum Moderator
  • BlueMarrow's avatar
    BlueMarrow
    New Contributor II
    5 years ago

    Hello, and thanks for the response.

    Yes, I am above 900 when not using the hospital VPN. I am 6 when using the VPN.

    I have never had a speed issue when not using the VPN.

    I am in the process of trying to obtain the contact information for the Cox network engineer who tested the home system of the director of IT for the hospitals. Those results, and  ringing him/her into this loop seem to be the best strategy. I don't know how to obtain a trace route, and that has probably already been obtained by the Cox engineer. 

    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      download program called Ping plotter, find your hospital's ip, put it in the top bar, and start the traceroute and let it run.

      • BlueMarrow's avatar
        BlueMarrow
        New Contributor II
        5 years ago

        Target Name: 10.19.83.119/17
        IP: 92.242.140.2
        Date/Time: 12/29/2019 5:14:28 PM - 12/29/2019 5:24:28 PM

        Hop Sent PL% Min Max Avg Host Name / [IP]
        1 241 0 0.77 3.84 1.29 router.asus.com [192.168.2.1]
        2 241 0 1.88 9.39 2.80 ip68-3-178-1.ph.ph.cox.net [68.3.178.1]
        3 241 0 1.94 8.98 2.63 wsip-184-178-206-126.ph.ph.cox.net [184.178.206.126]
        4 241 0 2.18 63.53 4.28 100.120.100.34 [100.120.100.34]
        5 241 0 14.61 89.33 17.03 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]
        6 241 0 14.82 17.98 15.34 ae-6.r01.lsanca20.us.bb.gin.ntt.net [168.143.229.57]
        7 241 8 15.10 32.03 16.33 ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
        8 241 0 15.04 28.53 15.82 ae-1.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.206]
        9 240 88 51.24 58.42 52.60 ae-3.r24.dllstx09.us.bb.gin.ntt.net [129.250.7.68]
        10 241 0 83.34 155.71 86.41 ae-6.r21.miamfl02.us.bb.gin.ntt.net [129.250.2.218]
        11 241 0 78.44 106.02 79.54 ae-9.r05.miamfl02.us.bb.gin.ntt.net [129.250.4.89]
        12 241 2 76.93 103.27 78.86 ae-8.a00.miamfl02.us.bb.gin.ntt.net [129.250.3.41]
        13 241 0 72.32 75.41 72.90 xe-0-0-47-2.a00.miamfl02.bboi.net [157.238.179.114]
        14 241 6 72.53 201.90 100.62 66.216.1.27 [66.216.1.27]
        15 240 94 77.32 209.08 113.72 10.19.83.119/17 [92.242.140.2]

        The IP address used is the one showing on my work computer as the IPv4 address to which the VPN is connected. The trace was run on a laptop connected by WiFi to the same router as the work computer. (I can't install Ping on that box/ No admin Auth)

  • BlueMarrow's avatar
    BlueMarrow
    New Contributor II
    5 years ago

    Trace route provided. 

  • BlueMarrow's avatar
    BlueMarrow
    New Contributor II
    5 years ago

    For clarification:

    This issue is unique to Cox fiber optic clients. My partners connected by coax have connection speeds through the VPN in the of about 150.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      Blue Marrow, Cox does not provide technical support for VPNs, and VPNs can also slow down your network. Cox has no control over how your employer's IT department manages its VPN. Once you're signed into the VPN, you're effectively no longer using the Cox network. We recommend contacting your employer's IT Department for additional support. -Kevin M. Cox Support Forum Moderator
      • BlueMarrow's avatar
        BlueMarrow
        New Contributor II
        5 years ago

        Your response is perfectly emblematic with exactly what is wrong with Cox employees, and the company. READ MY FIRST POST. It's been determined by a Cox network engineer who tested the system at the home of the Director of IT for the hospital system that IT IS A PROBLEM ON THE COX END.

        Furthermore, why did you request that I run the trace route on your original reply? Was your goal to only waste more of my time? Or did you just not read/comprehend my original post? Why was your most recent response not your first response?