Forum Discussion

New Contributor II

5 years ago

Fiber Optic Gigablast service unusable through VPN do to slow speeds

All was well until about July 2019. My upload speeds without VPN were 900, and my speeds through my VPN (Cisco AnyConnect) were 250 connecting to my hospital network. After that, my connection with...

connection issues

Internet Connection

poor internet connection

BlueMarrow
5 years ago
Your response is perfectly emblematic with exactly what is wrong with Cox employees, and the company. READ MY FIRST POST. It's been determined by a Cox network engineer who tested the system at the home of the Director of IT for the hospital system that IT IS A PROBLEM ON THE COX END.

Furthermore, why did you request that I run the trace route on your original reply? Was your goal to only waste more of my time? Or did you just not read/comprehend my original post? Why was your most recent response not your first response?

Former Moderator

5 years ago

Hi BlueMarrow, so I am understanding the situation correctly, are you experiencing slow speeds while using the VPN? Would you be able to perform a hard-wired speed test without the VPN and provide results? If you are continuing to experience slow speeds while not using the VPN, would you be able to provide a traceroute to the hospital's server so we can have it reviewed? -Kevin M. Cox Support Forum Moderator

BlueMarrow
New Contributor II
5 years ago
Hello, and thanks for the response.

Yes, I am above 900 when not using the hospital VPN. I am 6 when using the VPN.

I have never had a speed issue when not using the VPN.

I am in the process of trying to obtain the contact information for the Cox network engineer who tested the home system of the director of IT for the hospitals. Those results, and ringing him/her into this loop seem to be the best strategy. I don't know how to obtain a trace route, and that has probably already been obtained by the Cox engineer.
- Zurq
  Contributor II
  5 years ago
  download program called Ping plotter, find your hospital's ip, put it in the top bar, and start the traceroute and let it run.
  - BlueMarrow
    New Contributor II
    5 years ago
    Target Name: 10.19.83.119/17
    IP: 92.242.140.2
    Date/Time: 12/29/2019 5:14:28 PM - 12/29/2019 5:24:28 PM
    
    Hop Sent PL% Min Max Avg Host Name / [IP]
    1 241 0 0.77 3.84 1.29 router.asus.com [192.168.2.1]
    2 241 0 1.88 9.39 2.80 ip68-3-178-1.ph.ph.cox.net [68.3.178.1]
    3 241 0 1.94 8.98 2.63 wsip-184-178-206-126.ph.ph.cox.net [184.178.206.126]
    4 241 0 2.18 63.53 4.28 100.120.100.34 [100.120.100.34]
    5 241 0 14.61 89.33 17.03 langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]
    6 241 0 14.82 17.98 15.34 ae-6.r01.lsanca20.us.bb.gin.ntt.net [168.143.229.57]
    7 241 8 15.10 32.03 16.33 ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
    8 241 0 15.04 28.53 15.82 ae-1.r22.lsanca07.us.bb.gin.ntt.net [129.250.2.206]
    9 240 88 51.24 58.42 52.60 ae-3.r24.dllstx09.us.bb.gin.ntt.net [129.250.7.68]
    10 241 0 83.34 155.71 86.41 ae-6.r21.miamfl02.us.bb.gin.ntt.net [129.250.2.218]
    11 241 0 78.44 106.02 79.54 ae-9.r05.miamfl02.us.bb.gin.ntt.net [129.250.4.89]
    12 241 2 76.93 103.27 78.86 ae-8.a00.miamfl02.us.bb.gin.ntt.net [129.250.3.41]
    13 241 0 72.32 75.41 72.90 xe-0-0-47-2.a00.miamfl02.bboi.net [157.238.179.114]
    14 241 6 72.53 201.90 100.62 66.216.1.27 [66.216.1.27]
    15 240 94 77.32 209.08 113.72 10.19.83.119/17 [92.242.140.2]
    
    The IP address used is the one showing on my work computer as the IPv4 address to which the VPN is connected. The trace was run on a laptop connected by WiFi to the same router as the work computer. (I can't install Ping on that box/ No admin Auth)
BlueMarrow
New Contributor II
5 years ago
Trace route provided.
BlueMarrow
New Contributor II
5 years ago
For clarification:

This issue is unique to Cox fiber optic clients. My partners connected by coax have connection speeds through the VPN in the of about 150.
- KevinM2
  Former Moderator
  5 years ago
  Blue Marrow, Cox does not provide technical support for VPNs, and VPNs can also slow down your network. Cox has no control over how your employer's IT department manages its VPN. Once you're signed into the VPN, you're effectively no longer using the Cox network. We recommend contacting your employer's IT Department for additional support. -Kevin M. Cox Support Forum Moderator
  - BlueMarrow
    New Contributor II
    5 years ago
    Your response is perfectly emblematic with exactly what is wrong with Cox employees, and the company. READ MY FIRST POST. It's been determined by a Cox network engineer who tested the system at the home of the Director of IT for the hospital system that IT IS A PROBLEM ON THE COX END.
    
    Furthermore, why did you request that I run the trace route on your original reply? Was your goal to only waste more of my time? Or did you just not read/comprehend my original post? Why was your most recent response not your first response?