Forum Discussion

rho900's avatar
rho900
New Contributor II
7 months ago

Fiber drops connection/packet loss every 20 mins. New customer needs help.

I just started Cox service last week at a brand new house with Fiber Terminal CALIX GP1100X and Panoramic Wifi. The internet connection constantly drops/packet loss every 20 mins or so. I have replac...
packet loss
Salty1's avatar
Salty1
New Contributor

Ive had the same issues for the last few weeks now. But it seems around the hour or so mark. It completely throws me out of a game to desktop and discord I sound like a robot for about 30 seconds. I’ve just completely reloaded windows from scratch so it’s not on my end. 

ChrisJ2's avatar
ChrisJ2
Moderator
7 months ago

Hi, there. I'm really sorry to hear about the sporadic service. I'm sure it's frustrating and I want to help.  Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We will be glad to assist you.