Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
Forum Discussion
Sounds good. You could also monitor your modem logs for Uncorrectables. I'm sure widermouthopen will be following up in the AM.
Left WinMTR running for most of the evening while I was away and packet loss never exceeeded 1%. We're talking not even 100 packets out of multiple thousands sent. There have been absolutely no uncorrectables since the technician did his things. No issues trying to buffer videos, load up apps, or play any games either.
I think we're all fixed up here!
Thank you again guys, for your advice and expertise.
- @Jaeger
That's great to hear please let us know if you have further issues.
Jonathan J
Cox Moderator is there a way that you can come to my neighborhood or my house directly and fix the node congestion that i am ahving issues with. I am getting 100% packet loss and i keep talking to other cox representatives and they arent giving me clear answers or plans
- Hello Chanwoo,
I am sorry to learn of your troubles and we want to help. Please send us an email with your name and address to cox.help@cox.com so we can check your area for any updates.
Latitia
Cox Support Forum Moderator
