excessive data use charges
Since the November 2023 billing cycle, I have been hit with ~ $70 of data overage charges each month. Our usage patterns have not varied for the past several years, in fact they actually appear lower...
Forum Discussion
I know this is old news, but yes these corporate providers like this do this all the time to suck more money from you for nothing. They are charging for over usage of "air". Get network usage software that monitors network speed and usage that can be used to compare notes to the corporate evils that be. For example, I am getting charged for just a 100mb service that seldom EVER equates to no more than, the maybe if I am lucky, 80-89mbps and that is on a "good" day which seldom ever happens. Then I get these constant emails of threats of overage of data usage. Do they prorate in anyway shape or form for what they claim to provide for service? I can answer that. Absolutely not. There is nothing given back to the consumer for what they claim to provide and cannot, but still expect you to pay full rate of the bill. Will that ever change, nope again, probably not...because we the consumer keep paying for their overpriced BS services. Hopefully all came out for the better for you and others. We did fine before their internet and could continue...
Hello, rockin5b, thank you for your feedback regarding our products. Our Data Usage Meter has been tested for accuracy by Cox and Netforecast, an independent third party. To learn tips and tools to help manage data usage, visit www.cox.com/datausage. We can relate to how frustrating it can be when something does not operate correctly. If currently having concerns with the connection and would like assistance with your account. We would be glad to help. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance if needed.
I have network usage monitoring on my router, (RAXE300), and it actually matches up with the Cox usage data almost 100% perfect. In fact my router monitors MORE data usage through the wan port than Cox shows, probably a discrepancy with URL/IP conversion or DNS.
Cox's system is tested/monitored by a 3rd party and is shown to be over 99.9% accurate.
