Is anyone from COX on here to advise on how long this changeover will take?
You can try to email them(the Cox moderators) at cox.help@cox.com but I am not sure they are aware of the issue. All my trending data comes from DSLReports. Please update the forum with what they say, as it would be the first official announcement.
Always the same BS canned response...no help.
Hi Gary,
I am sorry to hear that you are getting errors when reading or sending emails. I was able to check my primary Cox email account but have an issue sometimes with one of my other email accounts. The best way to get this fixed is to delete your browsing history for all time, close the browser, open it back up and then try again. Please let me know the outcome.
Thanks,
Lisa H
Cox Social Media Specialist
After a few more emails back and forth, I got this response. I had been using Chrome, but tried Firefox and it seems to work fine.
Hi, Gary.
Thank you for your reply. I'm so sorry for the difficulty with your webmail and I want to help. The URL you've provided is a valid URL. There is a ticket assigned to correct this issue (UNO000036490775 for reference); however, the URL is working for me here. Could you try another browser as a temporary work around until this is resolved on our end?
Thank you so much for your patience.
Chris
You might want to mention the legacy thing. See if any of them have accounts on the "old" platform to troubleshoot with. At least they opened a ticket for it.
Sorry. Guess they haven't received enough reports of the issue to classify it as a outage. Thanks for posting anyway.
