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CoxEmailFail's avatar
CoxEmailFail
New Contributor
8 years ago

Email Fail - Recommendations

I am fed up with the Cox E-mail "upgrade" to support all of this annoying advertising while destroying the functionality of the e-mail system that I have used for decades without a problem. Now I have tremendous problems and the online help is no help because they can't fix a system that cannot handle the load of this upgrade. Just at a loss as to what to do as cannot delete the emails en masse and I receive hundreds every single day. It's a mess and they cannot give any estimate of when it will be fixed. My frustration is forcing me to look at other email options - considering gmail - and perhaps other options for internet and cable as we have had all services with Cox forever. Never used any other service provider. Never price shopped. Any suggestions?

  • ajgringo619's avatar
    ajgringo619
    New Contributor III
    8 years ago

    Are you using the website or an email client? I've used eM Client (http://www.emclient.com/) on Windows and Evolution on Linux for both Cox and Hotmail accounts with little problems.

  • Becky's avatar
    Becky
    Moderator
    8 years ago
    Hi CoxEmailFail, Is deleting emails en masse the main problem? Becky K. Cox Support Forums Moderator
    • CoxEmailFail's avatar
      CoxEmailFail
      New Contributor
      8 years ago

      No, the opposite. The problem is that because of the ads, my email is now constantly refreshing and can't keep up. I am forced to delete one email at a time and I CANNOT do it en masse like I want. I now have thousands that I can't even deal with because the system is slow and is always trying to load the ads instead of my emails. The worst!

      • Becky's avatar
        Becky
        Moderator
        8 years ago
        Make sure your browser is set to accept third-party cookies. Also, disable any ad-blocking browser extensions. Then log into Webmail and see if your Inbox loads correctly. Becky K. Cox Support Forums Moderator