Download speed is very low, Worst customer service as usual
My internet plan was 150Mbps and the download speed I got is 30Mbps maximum. I contacted the customer service and explained my situation. The representative suggested they would send a technician to check my location if there are any issues and they will charge me $75.00 for that visit.
I don't know why should I pay for Cox to do their job and provide a reliable service to the customers.
COX always takes the advantage of customers who don't have an option to switch to other service providers as my community has only COX as the service provider.
The service is always slow and disgusting
Cox doesn't care about their customers at all.