Downgrade in service requires Upgrade to fiber optic, Why?
I contact COX via chat to downgrade from 150mbps (69.99/mo) to 100 mbps (49.99) and that apparently requires me to upgrade to fiber optic for $100 installation fee. Seems disingenuous to require an upgrade to downgrade service!
Also, It's not clear, what a fiber optic upgrade entails inside the house? I only have 1 of 4 coaxial cable that is live, as I only have internet.
has anyone else experienced this?