Forum Discussion

scesposito's avatar
scesposito
New Contributor
3 years ago

Downgrade in service requires Upgrade to fiber optic, Why?

I contact COX via chat to downgrade from 150mbps (69.99/mo) to 100 mbps (49.99) and that apparently requires me to upgrade to fiber optic for $100 installation fee. Seems disingenuous to require an u...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Phone reps are sales.  Send an email to cox.help@cox.com with your full name and complete address to downgrade.

scesposito's avatar
scesposito
New Contributor
3 years ago

Thanks!