I sure appreciate what you and Darkatt do here. I remember a conversation long ago with a Cox rep on the phone. I was frustrated already because the previous person rebooted my modem remotely, even after I asked them not to, which took down the phone, so I had to get back in queue. The person said to connect directly to the modem and see if everything worked better. Nobody had mentioned power cycling before, so I didn't think the direct connection worked, plus it meant I'd lose the phone again. I vented a bit. I learned the details later, but not from Cox. Always felt a little bad once I learned the right way to do it.
It was complicated with the original phone modems(DPQ3212 I think) because they had batteries so unplugging didn't power cycle them. You had reach behind with a paper clip or something and press the tiny reboot button. So resetting remotely was part of the script. Now the FCC doesn't require battery backup so phone modems(eMTA) don't come with them. But yea, sounds like the rep. you were working with just wanted to get off the phone.
bypassed the router and directly with the modem I am getting the whole gig speed. odd considering the router has gig ports but I factory reset the router and now I am back to my expected rate speed. thanks for the support.
Our Verizon signal at the house is roughly -110 dbmv. Very challenging to sustain a call. So, we have a Verizon/Samsung mini-cell at the house with an ethernet connection for internet access. (Most of the time these days I just use wifi calling.) So, either way, if the modem reboots, everyone in the house probably looses their phone call. It's made for some challenging conversations with Cox. I don't call unless I've already rebooted everything, checked my signal levels, reviewed the error log, but folks really want to follow the script and reboot the modem anyhow.
