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spockat's avatar
New Contributor
2 months ago

Do Better

I understand we are in a disaster situation but I think all anyone is asking for is some freaking type of communication from Cox.  I signed up for text alerts, HAVE NOT RECEIVED 1 UPDATE FOR FREAKING DAYS........

No social media updates I can find anywhere.  It's to the point I'm starting to wonder if Cox Cable even wants the customers.  Been a customer for 25 years, can't even FIND an update from Cox.  What a complete failure on customer service.  Look at what Carrol and Swepco have done in regards to communication AND progress.

Only update I have seen thru all of my Cox apps is the stupid you may been experiencing issues....

Do better, it can't be that hard to update your customer base.

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