Forum Discussion

lonnie9295's avatar
lonnie9295
New Contributor
5 years ago

Data usage

I have gotten a text message the last two days saying my data is at 75% usage and today 90% usage. It stared last month. I am only at 13% usage and even the customer service can’t understand why I am getting them. Can anyone explain this?

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello Lonnie,

    You can view our data plan and data usage at www.cox.com/.../data-plan-and-usage.html. If you still need someone to investigate your account personally, you can reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.

    Sharon
    Cox Support Forum Moderator
  • jlpo73's avatar
    jlpo73
    New Contributor
    5 years ago

    This same thing is happening to us and it started last month.